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Telecommunications Access

Women using a telephone

The invention of the telephone revolutionized communication. Today, the telephone has become an essential element of communication in our society. It is so important that access to telecommunications was addressed in the 1990 Americans with Disabilities Act (ADA) to ensure equal public access. There is a wide variety of assistive telephone equipment available to help individuals with hearing, speech, vision and mobility impairments to access telecommunications.

What is Assistive Telecommunications Equipment?
Any communication exchange with a telephone or other telecommunications device contains four basic steps:

  1. Alerting a person to an incoming call.
  2. Physically accessing the telecommunications device.
  3. Receiving the message from the caller.
  4. Responding to the caller.

Assistive telecommunications equipment helps individuals with disabilities to participate in all aspects of the communication exchange. Products have been developed that assist with specific types of impairments or disabilities.

Products for those who are deaf or hard of hearing:

  • amplified telephone
  • teletypewriter (TTY)
  • light signaler
  • loud ringer

Products for those with speech impairments:

  • teletypewriter (TTY)

Products for those who are blind or visually impaired:

  • large number telephone
  • large number telephone with back talk

Products for those who are deaf and blind:

  • Braille teletypewriter (TTY)
  • TTY with large visual display

Products for those with mobility impairments:

  • hands-free phone
  • large button phone

Verizon Affiliation
Both the Manhattan and Brooklyn TechWorks Centers have been designated by Verizon as affiliate sites for the Lifeline Assistive Equipment Distribution Program. This program provides free and reduced cost assistive telecommunications equipment to individuals with disabilities who meet income eligibility requirements. Assistive telecommunications equipment is available for display and demonstration purposes. Technology Resource Specialists can assist you in trying out the equipment and applying for the program.

Do you have a specific question or comment about Assistive Technology? Post it here. Thank you.

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